Warranty

Terms of Warranty Service

i. Complete vehicle warranty

Powertrain assembly is warranted for 5years or 150000km; complete vehicle is warranted for 5years or 150000km; special parts are warranted for 3years or 60000 km (subject to the earlier one between time and mileage).

Warranty is valid as from the issuance date of new vehicle purchase invoice. See the following table for the warranty details: Warranty Period Time/Mileage (whichever occurs first)

First owner of the vehicle is eligible with Engine warranty of 10 years or 1 million km whichever comes first

ii. Warranty of parts

The genuine spare parts installed on the vehicle by Jetour authorized service station enjoy the following warranty respectively:

Definition of genuine spare parts: The parts that are provided by Jetour or approved for use by Jetour.

• For the genuine spare parts replaced at the customer's expense
• For the genuine spare parts replaced by Jetour for free
• For the genuine spare parts replaced free of charge during a recall or service campaign (Field Fix) while warranty period of the complete vehicle has expired the warranty period is 1 year or 20,000km as of the date of replacement (whichever comes first).
• For the genuine spare battery and tire replaced at the customer's expense or replaced by Jetour for free, the warranty period is 12months or 20,000kmas of the date of replacement (whichever comes first).
• For the part replaced by Jetour for free, if this part replaced is beyond the warranty period, the warranty of this part replaced again will terminate by the end of the warranty period of the part replaced by Jetour for free.

For the genuine spare parts replaced at the customer's expense by Jetour authorized service station, the warranty period is 1 year or 20,000kmsincethe replacement date (as measured by the issuance date on the maintenance invoice); whichever comes first.

For the genuine spare parts replaced for free due to quality problem within the vehicle’s warranty period, the warranty period is 1 year or 20,000km as of the date of replacement (whichever comes first).

III. Exemption Clauses

• Any part is damaged due to the modification, adjustment or removal performed by the customer regardless of the warning that "the part shall not be modified, adjusted or removed" in using instruction or this manual.
• Product damage due to improper handling by the customer in case of a quality problem;
• Product is damaged because it is not used, maintained or repaired properly by the customer in accordance with the instruction or this manual;
• Product is damaged due to force majeure;
• If the customer does not maintain his vehicle in accordance with the relevant maintenance requirements in instruction for use or this manual or does not have his vehicle maintained and checked periodically in Jetour service station;
• If the vehicle odometer is not replaced in a Jetour service station or tampered resulting the mileage value cannot be confirmed.
• For any modification or additional installation unauthorized by Jetour, including changing the original vehicle structure and electric appliance circuit, additionally installing non-genuine spare parts, etc., Jetour & the authorized dealer will assume no responsibility for the resulted fire, accident, casualty and other types of personal injuries and property loss.
• Any damage due to natural causes
• Any damage for using any fluid that does meet the minimum recommendation in your Owner’s manual
• If the vehicle is not maintained or serviced by an authorized dealer/repairer or not using genuine parts will result in warranty void
• It is possible to cause a dispute on warranty responsibility if the fault cannot be identified because the customer destroys the original fault state intentionally after the vehicle fault occurs or the customer cheats with vehicle’s fault;
• For any modification or additional installation unauthorized by Jetour, including changing the original vehicle structure and electric appliance circuit, additionally installing non-genuine spare parts, etc., Jetour will assume no responsibility for the resulted fire, accident, casualty and other types of personal injuries and property loss.
• If the vehicle is not purchased from an authorized dealer, the warranty will be exempted upon confirmation from Jetour.

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